When should I pay my rent?
Rent is due weekly, fortnightly or calendar monthly. The day you commence your lease will be the first day your rent is payable. Your initial rent payment will be allocated towards your first 2 weeks rent inclusively (ie. If you start your lease and rent on Monday 1st of January, then your next rent payment will be due on Monday 15th January). Rent must be received in the Fusion Real Estate Trust Account on or before the due date as our system will automatically calculate arrears from Day 1.
How should I pay my rent?
Rent is payable via direct deposit into the Fusion Real Estate Trust Account.
You may go directly to Commonwealth bank to deposit cash as we do not hold cash in our office for safety and security reasons.
Always use your reference when depositing your payments so that we can identify the incoming funds.
Fusion Real Estate does not accept personal cheque payments of rent. If a cheque payment is necessary, you must obtain a bank cheque from your bank.
Will I be breached if my rent payment is late?
The answer is yes. If your rent is not received by the due date, a notice of breach of agreement will be issued and emailed to you. Recurring late payments may result in the termination of your tenancy.
Please remember that some banks may take longer to process transactions than others. Please ensure you allow a few days for your payment to appear in our account.
When can I start moving in?
Once you have signed your lease and paid your bond and initial rent, and the funds have cleared into the Fusion Real Estate Trust Account, only then will the keys be provided to you. If you are moving into a Strata complex or building, please read through the Strata Schedule and By-Laws provided to you to ensure that you comply with the rules for moving in.
Rent payment starts on the day you receive your keys. This will be the lease commencement date noted on your lease agreement.
What is a Property Condition Report?
A Property Condition Report lists the condition of the property, including any existing marks. This same report will be used at the end of your tenancy to compare and any damages will be noted and repairs or replacement may be at your cost, excepting fair wear and tear.
Within the 1st week of you moving in, you will be provided 2 copies of the Property Condition Report (1 hard copy and 1 electronic). You will have 7 days to go through the report and make any comments if you disagree with any part of the report. You must return the report (1 copy) to Fusion Real Estate within the 7 days. Otherwise, the original will be used at the end of the tenancy.
Please note that any changes you make to the Property Condition Report must be signed and approved by Fusion Real Estate.
When is my bin collection day?
The local council will collect your rubbish early in the morning once a week. The days can be determined through the local council website. Please feel free to ask your Property Manager if you are unsure.
I have locked myself out of the property. What do I do?
During Monday to Friday, 9am to 3pm, you are able to come into our office and collect a set of keys for you to use. The keys must be returned within an hour of collection.
If you have been locked out after these hours, you must contact a locksmith to unlock your door. If a new set of keys have been made, be sure to provide a set to Fusion Real Estate.
DO NOT force your way into the property via means of damaging the entrance door or through a window. Any consequent damages to the property will have to be repaired or replaced by you.
How do I know when the inspection is and what if I can’t be there?
An email will be sent to you between 7 to 14 days prior to the inspection date. The time of inspection will be specified as either ‘am’ (between 9am to 12pm) or ‘pm’ (between 12pm to 5pm). Inspections are never done after hours or on the weekend.
You are welcome to, but do not have to be present for the inspection. If the day and time is not suitable for you, simply let us know via response email. We will always try to accommodate your schedule.
What do you look for during an inspection?
During a routine inspection, we check for any signs of damage to the property. Please note that all cupboards and drawers that come with the property will be opened. Photos will be taken of each room as a whole and close ups of any items that may require attention or repair.
Your privacy is important to us and we will never rummage through your belongings. Please rest assured that we do not expect the home to be in “show room” quality, but do try to keep it clean and tidy.
MAINTENANCE & REPAIRS
For all non-urgent repairs, you can notify your Property Manager via the following methods:
Log into your tenant portal, click ‘New Maintenance’ and complete a description of the issue. You can also upload any photos relating to the matter. Remember to click the ‘Save’ button. Using the tenant portal will log and track the progress of your request.
Send an email with detailed description and attach any relating photos to: email@example.com
Please note that the Lessor does not have to repair the items you have requested if it is already disclosed on the Lease or Property Condition Report as not working prior to the commencement of tenancy.
You cannot withhold rent due to delays of repairs. If you do make your own arrangements to carry out the repairs, you will not be reimbursed.
Please note. The following is not an urgent or urgent essential repair:
Leaking or blocked tapware/toilet
Intermittent water temperature/volume
Pests or insects
An urgent repair may be required if the issue will cause further damage to the premises, injure someone or cause undue hardship to you.
When an urgent repair involves an ESSENTIAL SERVICE, a suitable (licensed and qualified) repairer will be contacted within 24 hours of your report.
Burst water pipe (please turn off mains water immediately)
Gas or sewerage leaks (please turn off mains gas immediately)
Broken hot water system (after troubleshooting pilot light)
Dangerous electrical faults (please turn off mains power immediately)
Other urgent repairs that do not involve an essential service will be actioned within 48 hours.
Fusion Real Estate will always try our best to get urgent works done as soon as possible. Please understand that the repairer will be contacted within the time limit, but the repair does not need to be fixed within this time frame.
If Fusion Real Estate is not contactable within the time frame, or if the repairs have not been arranged as soon as practicable, you can arrange for a repair to be completed by a qualified trades person to the minimum extent.
You should be able to claim the cost of the minimum repair to the Lessor. Remember to keep a receipt.
If the home has been broken into, please contact the police on 131 444
You must forward the police report number to your Property Manager as Landlord Insurance may be able to cover any glass repair
For any life-threatening emergencies, please call 000